CSID Launches Social Media Monitoring Service

By | November 11th, 2015|Product News|

Social MediaEach day our lives become increasingly connected to our friends and family around the world thanks in large part to social media.

As of September, Facebook now boasts 1.55 billion monthly active users across the globe. Instagram has more than 400 million monthly users. Our favorite 140-character site has just over 320 million monthly tweeters.

Billions of people create an almost unfathomable amount of data. By 2020, social data is expected to reach 44 zetabytes (or 44 trillion GB’s), according to industry research firm IDC. With every post, check-in, like, swipe, and favorite, we are sharing our most precious information with the world. While many posts are harmless, individuals need to be aware of the types of things they are sharing on social media.

We recently tackled this topic on our first episode of Firewall Chats, titled “Social Media Matters.” Credit cards and Social Security numbers aren’t the only pieces of information that can lead to identity theft and fraud. Social media oversharing can have lasting consequences.

Inspired by the world’s social tendencies and our commitment to protecting consumers, CSID is proud to debut a new service to assist social media users. Our Social Media Monitoring service alerts users to privacy and reputational risks on the most widely-used platforms: Facebook, Twitter, LinkedIn, and Instagram.

Cyber criminals can easily access sensitive information on social media. Even seemingly innocuous information found on social networking sites, like mother’s maiden name and high school mascot, can be useful to fraudsters to gain access into your accounts. Just think, are these pieces of information used as your password reset questions? You may want to think twice next time you share this information on social media. That’s where our Social Media Monitoring services comes in. This service alerts a user when they are sharing personal information on their social networks, whether it be in their profile info, comments, status updates, or wall posts.

Perhaps even more than our assets, social media poses a great threat to our reputations. Careless posts and comments have resulted in lost jobs, relationships, and opportunities. After all, 91 percent of hiring managers screen job applicants’ social networking profiles during the hiring process. In addition to flagging privacy risks, Social Media Monitoring alerts users when their reputation may be at stake, identifying social media content containing foul language, sexual content, or drug and alcohol references.

To learn more about our Social Media Monitoring service and how to safeguard your consumers’ online privacy and reputation, please visit www.csid.com/socialmonitoring.

News Recap: Survey Shows Consumers Shun Brands After a Data Breach

By | April 4th, 2014|Uncategorized|

credit-cardA recent survey commissioned by Semafone and conducted by OnePoll revealed that most consumers do not want to do business with a company that experienced a data breach. Of the 2,000 men and women polled, more than 86 percent said they were “not very likely” or “not at all likely” to do business with a company that experienced a data breach involving credit or debit cards.

According to Information Age reporter Ben Rossi, CEO of Semafone Tim Critchley believes that this kind of reputational damage can seriously hurt businesses.

“The protection of card details is no longer simply a matter of best practice – the economic consequences of a failure to do so are potentially devastating for a business of any size,” Critchley said. “I can’t see how any organization can continue to ignore the increasingly loud demand from customers to keep personal data safe.”

In addition to the high percentage of consumers who would choose to shun brands who experienced a data breach involving credit and debit card information, Retail Times shared that more than 76 percent of people polled would not do business with an organization if they experienced a data breach that involved email addresses, 80 percent if the breach involved telephone numbers and 82 percent if they involved home addresses.

Reputational damage is an important factor to consider when it comes to business security practices. How concerned should organizations be about a damaged reputation after a data breach? How can businesses protect their brand’s reputation after a breach has occurred? Share your thoughts with us on Facebook and Twitter, and be sure to keep up with the latest security stories on our Tumblr.

Join CSID: Talking Security at SXSWi 2014

By | February 20th, 2014|Uncategorized|

SXSWi_v2One of the perks of headquartering in Austin, Texas is our proximity to the ever-growing South By Southwest Interactive (SXSWi) festival. And beyond the renowned parties, food and celebrities, we are most excited to host three speaking panels.

Which one will you attend? While they all coincidentally overlap on the schedule, you can’t go wrong with whichever you pick – all three feature intriguing speakers and hot security topics. Here’s all the information you’ll need to know about CSID at SXSWi:

When Good Technology Goes Bad: Mobile Technology

Did you know that in less than 60 minutes you can turn a $20 router into an attack platform that is capable of stealing hundreds of thousands of dollars worth of data? Did you know that this can be done with very little technical expertise? It’s possible, and Adam Tyler, Chief Innovation Officer with security technology company CSID, is going to demo this process live, and show just how easy it is to turn an inexpensive, widely available technology into a device that can threaten individuals and businesses. While doing his demo, Adam will provide an inside look into the world of data theft and malware on mobile devices. He will discuss how inexpensive and powerful technologies have made it easier than ever to inject malware and steal data from laptops, smartphones and tablets. And with technology becoming evermore powerful, Adam will provide insight into what we can expect from future mobile threats and how we can proactively fight against them.

Presenter: CSID’s CIO Adam Tyler

Where: Austin Convention Center, Ballroom E

When: Sunday, March 9 from 5:15 – 5:30 PM

Hashtag: #SXTechHack #SXSW

Note: Adam’s presentation is a Future15 session, a succinct 15-minute solo talk and Q&A.

That Was the Old Me: Managing Online Reputation

91 percent of hiring managers now look at social media profiles when screening job applicants, and one in 10 young job applicants has been denied due to their online reputation. Companies are concerned with employees’ personal behavior more than ever, and brands are leveraging customer data for increased sales. Meanwhile, many of us are so caught up in being relevant, authentic and part of the conversation that we fail to realize the overall impression our digital identity presents, or the impact a few bad pictures or a drunk rant might have on our futures. In this dual panel, security expert Bryan Hjelm from CSID and Internet privacy lawyer and reputation management specialist Parry Aftab will debate the topic of online reputation, including reputation management techniques, privacy and legal implications, and use cases for businesses. No matter your perspective – as a consumer, professional, HR manager or CEO – this discussion directly impacts your life and is one you don’t want to miss.

Presenters: CSID’s VP of Product & Marketing, Bryan Hjelm, and Managing Director of WiredTrust, Parry Aftab

Where: Sheraton Austin Creekside

When: Sunday, March 9 from 5 – 6 PM

Hashtag: #SXSW #SXRep

Growing Up Unprotected: Child ID Theft

Children are 51 times more likely to have their identities stolen than adults. Now that children have a digital footprint at an early age, identity thieves have found an easier route to take advantage of children’s unused social security numbers to secure thousands of dollars in loans and credit – and go undetected for years. While most parents understand the dangers of online predators, nearly half of parents are unaware that child identity theft is a growing problem. Children with stolen identities can have difficulty applying to colleges, opening savings accounts or credit cards, and may have thousands of dollars of fraudulent debt associated with their name prior to turning 18. In this discussion, online child safety advocates Chris Crosby, CEO of Inflection Point Global and Managing Director of SociallyActive.com, and Clay Nichols from LookOut Social will explore today’s digital landscape of child identity as it relates to our social and professional lives.

Presenters: Chris Crosby, CEO of Inflection Point Global, and Clay Nichols, CEO of LookOut Social

Where: Sheraton Austin Capitol View North

When: Sunday, March 9 from 5 – 6 PM

Hashtag: #SXChildID #SXSW

Note: While CSID is not represented among the panelists, we did arrange and organize this panel and we are excited to support it.

Will we see you at SXSWi? What other security and technology panels would you recommend this year? As always, let us know on Twitter and Facebook.

News Recap: Financial Loans – No Longer Just About Your Credit Score

By | January 17th, 2014|Uncategorized|

Loan BlogOnline reputation management has been a hot topic recently. The latest? Your social media activity could now keep you from getting a loan. Whether you’re an individual or small business, lenders can use your online credibility to judge your financial credibility.

Lisa Vaas of Naked Security reported on a recent Wall Street Journal piece about how the financial services industry has increasingly turned toward social media and even smartphone usage to evaluate loan applicants. Vaas writes, ”Many such institutions are giving customers the social-media once-over on an opt-in basis, often using the information as one more way to get credit to borrowers who might otherwise have difficulty getting a loan.” While this may now be an opt-in practice, experts do anticipate a more pervasive analysis of social media. Vaas quotes Moven Bank’s president, Alex Sion, “The data we have on customers via social networks says more about them than their FICO [credit-score rating]… You can make credit decisions based not on a faceless score, but on who you know.”

Alex Sherman of Inc. described how businesses that use social media can be impacted by this new trend? In a situation regarding a startup taking advantage of eBay or Amazon: “A snafu with a supplier caused delays on a number of orders and most of those customers left negative feedback on the transactions. The complaints begin to make your short-term review ranking plummet.” Sherman went on to explain how lenders could interpret your credibility based on that negative short-term ranking. Sherman concluded with the unfortunate truth that, despite your business’ desire to expand your market with social media, this issue is likely to extend beyond lenders and impact “potential vendors, service providers, customers, business partners, job seekers.”

Do you think online presence is a fair assessment tool for lenders to utilize? What steps should a business take in order to maintain their online reputation? Check out our recent webinar, whitepaper and infographic on Managing Online Reputation in a Digital World. And as always, let us know what you think on Twitter and Facebook, and be sure to check out our Tumblr for the latest industry news stories.

Reputation Management Webinar Recap: Start Creating Smart Online Habits

By | September 26th, 2013|Uncategorized|

Yesterday, we hosted this quarter’s cyberSAFE webinar with a focus on reputation management, featuring a panel of industry experts who explored the how online activities can sometimes lead to unwanted consequences, such as reputation damage, identity theft and unemployment. We also published a whitepaper based on this very topic with new insight from HR and legal experts, and put together an extensive infographic detailing how consumers can take control of their online reputation. You’re welcome to download a recording of the webinar and check out additional materials on reputation management on our website.

Here’s a quick recap of yesterday’s discussion:

Panelist Parry Aftab, U.S. lawyer, child advocate and notable expert in cyber law, kicked off the discussion by sharing a variety of ways people tend to share personal information online and what types of information can be dangerous to share online. Throughout the webinar, Parry detailed ways online activities, such as profile hijacks or children posting about parents, can affect one’s personal and professional reputation. She recommended frequently checking privacy settings on social media sites before posting online, practicing safe password habits and erring on the side of caution when posting personal information online. In addition to having a good social media policy at the workplace, Parry recommended having good technologies to back up work policy.

Neil Richards, a law professor at Washington University in St. Louis, MI, shared the legal perspective of online reputation, noting that there are still a lot of gray areas when it comes to defining the legalities of what an employer has the right to manage and monitor. He frequently tells his law students to come up with a personal social media policy for themselves to help define the appropriate site for personal or professional posts. Neil stated that it’s a worthwhile investment for people to be mindful about how they present themselves online as lawmakers and corporations continue to evolve digital rules and regulations. He also recommended that businesses have and enforce a clear social media policy.

Jessica Miller-Merrell, HR expert and founder of Blogging4Jobs, shared her experience and research from the human resources viewpoint. Like Neil, Jessica recommended that people take control of their own personal brand. With 91 percent of employers using social networks for recruiting, Jessica suggested a variety of online tools to help keep a clean reputation online to impress current and future employers including: DeleteMe, MaskMe and GoogleVoice. She advised businesses to create a social media policy that outlines expectations for employees’ social media activities at the workplace and outside of the workplace, and defines what types of company-specific information can and cannot be shared online.

Our very own Bryan Hjelm, CSID’s VP of Product and Marketing, moderated the webinar and contributed some security tips regarding reputation management. He touched on how cyber criminals mine information from social media sites and use that information to create an identity theft or phishing scheme. Additionally, he shared how many users’ online habits contribute to a higher chance of fraud, such as uploading family photos and using GPS-based technologies. Bryan identified that there is an opportunity for businesses to offer social media monitoring and data suppression services to help consumers manage their online reputations.

The reputation management conversation continued on Twitter, where participants asked questions and shared their best practices for creating a positive:



Thanks again to our panelists and attendees for participating. Head to www.csid.com/onlinereputation to download a recording of the webinar, as well as a copy of our accompanying whitepaper and infographic, and keep an eye on out for upcoming cyberSAFE webinars. We’ll see you at the next one!

cyberSAFE Webinar Series: Managing Online Reputation in a Digital World

By | September 24th, 2013|Uncategorized|

CS_Infographic_Reputation_FINALAs our world becomes increasingly digital, consumers are sharing more information online than ever before. Such over-sharing shapes their reputations—for better or for worse—and can open them up for identity theft. In fact 54% of social media users have been a target of identity theft, creating the case that consumers should be more aware of what they share online, including personal information like date of birth and checking in at locations.

This also has a number of business implications. First, professionals’ online reputations and habits can impact the reputations and security of their employers, raising concerns for businesses around hiring techniques and company policies. Second, there is the opportunity for businesses to help consumers and professionals manage their online activities and reputations.

In fact, the reputation and security risks associated with employees’ online habits have sparked trends among employers: 91% of hiring managers now look at social media when screening job applicants, according to Reppler, and 42% of companies have reconsidered job candidates based on the content of their social profiles, according to Jobvite. Yet, less than a third of companies even have policies to shape their employees’ social media use outside the workplace.

CSID worked with three experts from various perspectives to create educational materials on the topic, for consumers and businesses alike. We worked with Jessica Miller-Merrell, HR consultant with Xceptional HR and Blogging4Jobs, for the hiring perspective; Neil Richards, professor of law at Washington University in St. Louis, for the privacy and legal perspective; and Parry Aftab, cyber security expert and executive director of Wired Safety, for additional thoughts on how one’s online activities can impact reputation and security. From our research with these experts, we’ve released a white paper as well as the accompanying infographic, which we encourage you to download and share.

These experts also took part in our cyberSAFE webinar series. In this webinar, moderated by CSID’s VP of product and marketing, Bryan Hjelm, we discussed online reputation management from both the consumer and business perspectives. Topics included: how employers are looking at social media profiles to make hiring decisions, the privacy and fraud implications of the types of information consumers share online, best practices for managing online reputations, and business solutions to mitigate online sharing. The full recording will be available shortly – please check back here to view the full discussion.

As always, we’d love to hear your thoughts on online reputation management on Facebook and Twitter. Join our discussion using the hashtag #cyberSAFE. Find out more about our cyberSAFE webinars and watch previous recordings on our Webinars page.


#cyberSAFEChat: How Social Media Impacts Business Reputation and Security

By | September 19th, 2013|Uncategorized|

We hosted our first #cyberSAFEchat Twitter chat on Wednesday and were pleased to have co-host Security Today Magazine’s Ginger Hill share her expertise. The chat focused on how employees’ social media habits affect business reputation and security. We covered a large span of topics in a short 60 minutes, including how employers use social media to hire candidates, the legal and business security implications of employee social media use and best practices for safe online habits.

Many participants, including the National Cyber Security Alliance, StopThinkConnect.org, and the Identity Theft Resource Center, shared practical tips regarding social media business security. Take a look at some of the highlights from the chat below.

What concerns do you have as an employee, employer or business owner when it comes to social media habits? Does your business implement a social media policy? What are some best practices for personal and professional social media use? Join our conversations on Twitter at @CSIdentity and be sure to RSVP for our upcoming webinar on the same topic on September 24th at 12 p.m. CDT.


CSID Hosting #cyberSAFEChat: How Social Media Impacts Business Reputation and Security

By | September 11th, 2013|Uncategorized|

When it comes to social media, the lines between professional and personal are becoming increasingly blurred. What an employee posts online can make or break a career, or even put employees and employers at risk for identity and data theft. To help navigate these risks, we are hosting a Twitter chat with Security Today Magazine’s Ginger Hill that will address how employees and employers are using social media to make hiring decisions and manage online reputations.

During next week’s #cyberSAFEChat, we will explore how employees’ online activities can lead to identity theft and data breaches, and what businesses can do to mitigate these risks. The hour-long Twitter chat will address the following key questions:

  • Q1: How can employees’ social media activities impact their employers’ reputation and security?
  • Q2: What kind of information is risky for employees to share online?
  • Q3: How are employers using social media to make employment decisions?
  • Q4: Is it appropriate for employers to base hiring decisions on someone’s personal social media identity?
  • Q5: Who owns the personal information on a BYOD device?
  • Q6: When does it become ok for an employer to get involved with inappropriate employee behavior on social media channels?
  • Q7: How can employees’ personal social media use put their employer at risk?
  • Q8: What can businesses do to protect their online reputations?

To participate in #cyberSAFEChat, all you need is a Twitter account. You can follow the hashtag #cyberSAFEChat on Wednesday, September 18th from 2:00 – 3:00 p.m. CST, and tweet your questions and comments to the group by including the #cyberSAFEChat hashtag in your tweets.

You can RSVP for this Twitter event here or simply join the day of the chat by following and tweeting the hashtag. Be sure to connect with CSID and Ginger Hill on Twitter and let us know if you plan on participating. See you there!


SXSW 2014 Panel Picker – When Good Technology Goes Bad: Mobile Technology

By | August 29th, 2013|Uncategorized|

PanelPicker_Vote_14v2It doesn’t take much for a hacker to create an attack platform that is capable of stealing hundreds of thousands of dollars worth of data. In fact, all it takes is a $20 router, less than an hour and little technical expertise. CSID’s Chief Innovation Officer Adam Tyler wants to show you how alarmingly easy it is to turn an inexpensive, widely available technology into a device that can threaten individuals and businesses by demoing this process at SXSW Interactive 2014. If selected, Adam will discuss how these inexpensive, but powerful technologies have made it easier than ever to inject malware to steal data from mobile devices. He’ll share tips on how to keep your mobile device safe from malware and address how we can protect against mobile threats in the future.

Before Adam can present this demonstration, we need your help voting for this interactive panel. This topic, When Good Technology Goes Bad: Mobile Technology, is part of SXSW’s Panel Picker, through which the public can vote for their favorite panel to be presented at next year’s SXSW Interactive conference.

If you’re interested in seeing Adam turn a $20 router into a malicious machine, and learning how to protect your mobile devices, please vote for our panel here.

CSID has additional Panel Picker submissions that could use your support, “Growing Up Unprotected: Child ID Theft” and “That Was the Old Me: Managing Online Reputation.” Excited about the topics or have questions? Leave your thoughts directly on the voting page, or get in touch with us via Twitter and Facebook.

Voting ends September 6th so be sure to vote for your favorite panels before then!

Upcoming cyberSAFE Webinar: Managing Online Reputation

By | August 28th, 2013|Uncategorized|

CS_BlogPost_Image_OnlineReputation-09Professionals and businesses are becoming more dependent on the digital world, and managing our online reputations is an increasingly important and complex task. What you put online can impact everything from hiring decisions and employment, to a company’s reputation and security.

Recognizing the importance of this topic, we’re hosting a webinar in which experts will discuss online reputation management for businesses and their employees. Experts from a variety of perspectives will analyze the risks job seekers, employees and enterprises face when it comes to digital reputation management, and provide solutions to keep your online reputation safe. We will address:

  • How employers are utilizing social media channels to make employment decisions and monitor employee and business activity
  • The legal and privacy implications of this practice
  • How the information an employee shares online can put themselves and their employer at risk for identity and data theft
  • How an employee’s online reputation can affect their employer’s brand
  • Best practices for managing an online reputation
  • The opportunities that exist for businesses to address reputation management needs

Save a spot on your calendar, or go ahead and register here.  

Webinar: Managing Online Reputation in a Digital World
When: Tuesday, September 24, 2013 at 12 PM CDT
Cost: Free
Register: Click here
Bryan Hjelm, VP of Product and Marketing, CSID
Parry Aftab, Executive Director, Wired Safety
Jessica Miller-Merrell, HR Consultant and Writer, Blogging4Jobs
Neil Richards, Professor of Law, Washington University at St. Louis

This webinar is a part of CSID’s cyberSAFE Series. To learn more, see upcoming webinars or watch past webinars, visit the CSID webinars page. To suggest a webinar topic, inquire about participating in a webinar, or any other questions, contact CSID at csid@ink-pr.com

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