Introducing: Experian Partner Solutions

By | May 1st, 2017|Company News|

In August 2016, Experian took another important step in the transformation of its Consumer Services business by acquiring CSID. As Joe mentioned back in April, the acquisition combines the power of Experian’s Consumer Services products with the proprietary technology and innovation of CSID’s identity protection platform, empowering our partners and paving the way for exciting things to come.

We have reached the point in our post-acquisition integration where the time is right to come together externally as One Experian. As such, CSID and Experian Affinity Services will now be operating as Experian Partner Solutions. Together, we can create opportunities for our partners by enabling them to offer services that engage, retain and monetize customers. We help create better outcomes for consumers by providing comprehensive identity protection technologies and services.

To follow CSID as we embark on our new journey, keep in touch with Experian Partner Solutions on our new website, and follow our blog here.

If you follow us on social, you’ll notice that our pages have gotten a makeover. If you’re not staying in touch with us there already, you can do so on Facebook and Twitter. We’re looking forward to kicking off this amazing journey and continuing to provide innovative credit data and identity management solutions to consumers via our fantastic partners.

Unlocking the Power of Data to Change the World

By | January 12th, 2017|Company News|

As part of the Experian family, we’re excited to participate in their #ExperianStories campaign with a story of our own.

For more than 10 years, we’ve had the immense privilege of developing innovative solutions to help businesses and consumers address growing threats related to breach and identity theft. We started in 2006 with four founders and now have more than 180 employees, offices in four different locations around the globe, and products spanning both credit and non-credit identity monitoring solutions.

We believe that harnessing the power of data plays a critical role in protecting consumers, businesses and society against growing cyber threats. The identity protection services we provide to businesses mine the dark web to alert consumers to instances where their identity may be at risk, empowering them to respond quickly and mitigate the impact of identity theft. Our access to this data and intelligence allows consumers to take a more proactive approach to protecting their identity.

Beyond the technology services we provide, we also believe in making the world a better place in other ways: through our culture and our people. We’ve maintained a long-standing tradition of giving back to and supporting the community in ways that make a positive impact. In fact, it’s been core to our culture since we started the company and remains a central part of our mission. We offer a variety of service opportunities for our employees throughout the year and encourage them to get involved in with organizations and causes for which they are most passionate.

Throughout the last 10 years, we have partnered with fantastic local organizations like Lifeworks, Operation Blue Santa, the Sustainable Food Center, and Girlstart. Just last month, we spent an afternoon sorting, bagging, and wrapping presents for families in need for Operation Blue Santa. It was an incredibly moving experience and we were glad to play a small role in spreading some holiday cheer. We look forward to deepening our relationships with these organizations, and volunteering with others, in the year ahead.

We’re fortunate to have a company where our people are moved by the power of data and technology to change the world – and are ready to volunteer their time to make the world a better place. You can find out more about why giving back goes hand-in-hand with CSID culture on our site.

Join in on the conversation by sharing your story and tagging #ExperianStories and follow along with all CSID news on Twitter, Facebook and LinkedIn.

CSID Bolsters Social Media Monitoring Product to Help Keep Children Safe Online

By | September 20th, 2016|Company News, Online Safety|

CSIDToday, we’re pleased to announce that our Social Media Monitoring product now includes child-monitoring services. This important addition, which can be rapidly deployed and customized through our Identity Management Center (IMC), lets our partners enable subscribers to monitor privacy and reputational risks, cyber bullying, weapons references, and sexual predator activity for their child’s Facebook, Twitter, and Instagram accounts.

Ninety-two percent of teens go online daily. Ninety-one percent of these individuals share photos of themselves, and 71 percent share the name of the city or town in which they live. It’s more important than ever for parents to be vigilant of the security risks facing their children across social media. Not only can a child’s social media activity put them risk for identity theft or fraud, it can also impact his or her future success. In fact, 35 percent of admissions officers reported that when checking on a student’s online presence, they found something that negatively impacted an applicant’s chances of getting in, a figure that has nearly tripled from last year.

Here’s what CSID President and Co-Founder, Joe Ross, had to say about the news:

In today’s world where children and teens are constantly connected, they may be sharing information that puts them at risk for identity theft, reputation damage, or worse. The new child monitoring services added to our Social Media Monitoring product will allow businesses to provide subscribers peace of mind, knowing that they’ll be alerted if their children are sharing any information or engaging in activities via social media that puts them at risk.

For more information on CSID’s Social Media Monitoring product, visit and to stay up to date with all CSID news, be sure to follow us on FacebookTwitter and LinkedIn.

CSID Launches New Mobile App

By | September 7th, 2016|Company News|

CSIDAs a society, we are more mobile than ever before.

Between meetings and after-work commitments, social gatherings and kids’ play dates, we are using mobile apps to communicate with friends and family, field emails, stay up to date with the latest news, and so much more. In fact, mobile app usage has increased 90 percent in the past two years, according to comScore’s 2015 Mobile App Report. Apps are now the leading means of digital media consumption.

To keep pace with the modern mobile consumer, we are excited to introduce a new customizable, iOS and Android compatible app available for our partners, which will allow their subscribers to view their alerts and access their identity protection services conveniently from their mobile device while on the go.

In today’s digital world, identity theft is a fact of life. The Federal Trade Commission reported that identity theft complaints increased more than 47 percent from 2014. However, the sooner you become aware of a possible identity theft event, the sooner you can get ahead of it. Using the app, subscribers will receive a push notification if suspicious activity is detected, arming them with information and the ability to take control of their identity from the palm of their hand.

“CSID’s all-new app, designed with our partners in mind, extends convenience for users and immediate access to information with the touch of a button,” said Joe Ross, co-founder and president of CSID. “Our partners’ subscribers are empowered to feel confident about the security of their identity while on the move.”

The new app supports fingerprint authentication on supported devices and can be rapidly designed with the look and feel of our partner’s brands.

To learn more about providing this new mobile solution to your subscribers, contact your CSID account manager with questions.

As always, stay up to date with all CSID news on FacebookTwitter and LinkedIn.

Attracting Talent: Why Culture Matters

By | July 29th, 2016|Company News|

Most of our waking hours are spent in an office setting – behind a desk, in front of a screen, surrounded by our co-workers, managers, and customers. While the hardware from company to company doesn’t change drastically, the culture of each workplace does. Today, when prospective employees consider a career with a company, they examine the bigger picture, rather than simply their assigned day-to-day tasks.

We just celebrated our 10th anniversary at CSID. We are pleased to bring to the table a number of innovative solutions that help address the growing issues related to identity theft and data breach. As employees, we leave the office each day with a sense of purpose and pride, but there’s something else that drives us, too: our company culture.

We balance our challenging tasks and projects with positive energy that stems from our staff. At CSID, we surround ourselves with energetic talent. In addition to helping individuals and businesses on a daily basis, what attracts these talented individuals to our company? Competitive benefits and perks.

We recently made headlines for our new parental leave policy. We now offer a 12-week paid leave policy for moms and dads, a benefit that typically only corporate giants like Facebook and Apple have offered. We also allow that paid maternity/paternity leave to be spread out over a six month period, providing greater flexibility for families.

No kids? No problem. We have important benefits that focus on the individual including 100 percent coverage of dental, vision, and life insurance, and 80 percent coverage on medical insurance. We also have an open vacation policy for our exempt employees, and company-paid holidays. Of course, we extend free identity protection to all of our staff.

Our kitchen is kept stocked with snacks and cool refreshments. We also have an on-site gym, and offer bi-weekly, on-site yoga classes. Namaste. This all occurs just minutes south of downtown Austin, where our headquarters are located. Our offices are developed in a welcoming, open floor plan, with multiple areas to gather and collaborate. Even better, they overlook the Greenbelt. You really can’t beat the view.

We make sure our employees feel valued. We appreciate our staff and the hard work they accomplish each day. Great work deserves great reward. Our challenging work attracts new talent, and our culture keeps them part of our growing workplace.

To learn more about CSID’s benefits, please visit:


Celebrating 10 Years of Identity Protection

By | June 24th, 2016|Company News|

CSIDCSID started in 2006 with four founders. We now have more than 180 employees, offices in four different locations around the globe, and our products and services are being offered in multiple languages on multiple continents. As I look back on the past 10 years, there are two principles we’ve put front and center at CSID that I am particularly proud of and that have enabled this incredible growth: our innovation and our company culture.

In the past 10 years, we have redefined what the identity protection industry is. We don’t like seeing instances of identity theft. We don’t like seeing headlines about large-scale breaches. But we are pleased to bring to the table a number of innovative solutions that help address these growing issues. We have helped millions take a proactive approach to monitoring their identities and personal information through our technologies; and we have helped thousands get their lives back after becoming a victim of identity theft or fraud.

This innovation wouldn’t have been possible without the incredible team we have at CSID. We have an environment that fosters creativity and collaboration. We work hard to attract the best talent in Austin, the US and the world. Employees may come for the job, but they stay because they enjoy the culture, the opportunities and the people they work with. I know I do.

For the past 10 years, we have been motivated to be the best at what we do. We will approach the next 10 years with the same mentality. And we will have a lot of fun while doing it.

CSID Launches Small Business Monitoring Product to Mitigate Risk of Cyber Threats

By | May 5th, 2016|Business Security, Company News|

Cyber criminals are targeting attacks towards small businesses more than ever before. In fact, Symantec reported over 43% of spear phishing attacks and 60% of all attacks in 2014 were directed towards small and midsize companies in its 2015 Internet Security Threat Report.

To combat this growing trend, we’re excited to today announce the launch of CSID’s Small Business Monitoring product, a new white-labeled service that will include full-scale protection and restoration for small businesses in the United States and across the globe. The service, hosted on our IMC platform, will include dark web surveillance of compromised business information and business identity restoration services.

Features of the Small Business Monitoring product include:

  • Defense: CyberAgent, CSID’s proprietary dark web surveillance technology monitors the depths of the web  for compromised business information, and alerts businesses to employee credentials and the appearance of company URL’s and domains.
  • Restoration: Users will have access to CSID specialists who can help them to determine if data found to be compromised has resulted in an identity theft event, and guide them through any necessary restoration activities. CSID’s case workers can assist with restoration activities for a wide range of identity theft types, and are CITRMS, FCRA, and FACTA certified.

Here’s what CSID Vice President of Product and Marketing, Bryan Hjelm, had to say about the news:

“Small businesses are an especially vulnerable population; they have more money, accounts, activity and risk than individuals, but less ability to defend themselves than enterprises. Small Business Monitoring will provide the vital, full suite of services small businesses need to help protect their assets from the risk of cyber attacks, and help them if something happens.”

We recently conducted a survey that found a significant disconnect between small businesses’ concern around cyber security, and action taken for risk mitigation. For a summary of those findings and our whitepaper visit

For more information on the small business product, visit

To stay up to date with all CSID news, be sure to follow us on Facebook, Twitter and LinkedIn.

A Big Announcement

By | April 19th, 2016|Company News|

When I co-founded CSID 10 years ago, data breaches were a growing concern. According to the Identity Theft Resource Center, there were 157 reported breaches in 2005. In 2015, there were 783 – a 398 percent increase in a ten-year period. We’ve seen a number of high profile breaches dominate media headlines – breaches that resulted in the loss of consumer personally identifiable information (PII), company data, intellectual property and more. And with more businesses storing customer data and more consumers sharing personal information online, we don’t expect these headlines to go away any time soon.

This is why today’s announcement of the sale of CSID to Experian is great news not only for our employees and shareholders but also for businesses and consumers. CSID has been providing technologies and services to help consumers and businesses combat identity theft and fraud for 10 years. Our platform supports approximately 10 million users across the globe. Joining with the power and industry leadership of the Experian brand, we anticipate building stronger and ever more compelling services to help consumers and businesses protect and manage their personal data.

You can read more about the acquisition on Experian’s website and we hope to share more in the coming months on what to expect from CSID’s technology and services offerings, and our work with Experian.

Another SXSW in the Books

By | March 17th, 2016|Company News|

CSIDOver the past few years, we’ve been fortunate enough to take part in the whirlwind that is South by Southwest Interactive, joining in on some of the biggest technology conversations from around the world. The annual conference, which descends upon Austin every March, attracts hundreds of thousands of people. This past Saturday, our co-founder and president, Joe Ross, and Chief Innovation Officer, Adam Tyler, spoke at the conference. If you weren’t able to make it to their panels, be sure to check out the recaps below for what you missed.

Digital Identities: Modern Underground Currencies
Saturday kicked off with Adam Tyler’s 11 am session in the Austin Convention Center diving deep into the value of our digital identities across the dark web. Adam treated the crowd of around 450 people to a game of “The Price of Pii is Right” followed by a live demonstration, where he was able to show just how accessible these dark web marketplaces through a simple Google search. As he demystified the commonly held belief that it is “geniuses” or “experts” driving these attacks, there were many gasps and shocked expressions from the audience.

To see some of the Twitter chatter around the session, you can follow the hashtag PriceofPii. Adam also sat down 1:1 with Vivianne Bendermacher of Amsterdam-based publication, – if you’re interested in seeing the live demonstration that he shared with her, check out the video

American Innovation and Cybersecurity
Later that day at the Omni Hotel, CSID President Joe Ross moderated an engaging conversation around cybersecurity and public and private sector responsibility. Panelists included Admiral Bobby Inman, Congressman Michael McCaul, and Deana Graziano of Symantec. These veteran thought leaders shared insights around the financial and political incentives driving hackers, and what the government and private sectors are doing to protect American citizens.

To stay up to date on all things CSID at SXSW, be sure to follow us on Facebook, Twitter and LinkedIn.

Announcing Season 2 of CSID’s Podcast, Firewall Chats

By | February 12th, 2016|Company News, Firewall Chats|

CSIDWe’re pleased to announce CSID’s podcast series, Firewall Chats, is returning for a second season! And this one will be even bigger than the last, with six episodes released every other Tuesday starting on February.

We’ll be kicking off the second season with a look ahead to South by Southwest. SXSW is an annual conference where industry leaders meet to share ideas on the latest interactive and technology trends. Cybersecurity has been an area of focus over the past few years, and a wide-variety of industry thought leaders attend. Even if you’re not able to make it to SXSW, you’ll want to listen in.

We’ll be speaking to some great guests sharing tips and insight on how to stay secure in an increasingly digital world. Nuala O’Connor, President and CEO of the Center for Democracy and Technology, will talk about the legal and personal boundaries needed to protect your life online. We’ll learn from Novetta’s Olga Raskin how biological data, like fingerprints and eye color, are becoming more prevalent in technology, and what we can do to protect our privacy with these technological advancements. VOX Global’s Corey Ealons, along with Sterling L. Miller of Gober Hilgers PLLC, will discuss how a business can minimize the impact of a breach, and the first actions you can take to regain control.

SXSW isn’t the only big event this spring. Tax season is also in full swing. It may not be a lot of fun to do your taxes, but it’s a lot worse to deal with tax-refund fraud. As tax-refund fraud is expected to reach $21 billion this year, Neal O’Farrell of the Identity Theft Council will share how to remedy tax ID theft and protect your information in the future.

Everyone at a company, from CEOs to brand new employees, should play an active role in keeping the business’s information safe. Michael Kaiser, Executive Director of the National Cyber Security Alliance, will join us to chat about instilling a culture of cybersecurity at work. Having an open cybersecurity culture will ensure protecting sensitive information is a company-wide priority.

We’ll also take a look at medical fraud with ITRC’s Eva Velasquez. Last year, the medical and healthcare industry was the second largest market affected by data breaches and hacks. It’s a very real issue, and we’ll discuss how consumers can protect their health information.

We can’t wait to share the expertise of some terrific thought leaders in the industry. To make sure you don’t miss an episode, follow Firewall Chats on Facebook and Twitter. And, as always, stay up to date with everything going on at CSID by following us on Facebook, Twitter and LinkedIn. If you missed Firewall Chats Season 1, you can check out the full season at

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