Joe Ross

About Joe Ross

With more than 15 years of experience in managing and directing corporate operations on an international level, Joe is responsible for all aspects of global operations, sales, marketing and client services at CSID. Widely recognized as an identity protection industry leader, Joe is a frequent speaker and contributor for industry events and publications.

Celebrating 10 Years of Identity Protection

By | June 24th, 2016|Company News|

CSIDCSID started in 2006 with four founders. We now have more than 180 employees, offices in four different locations around the globe, and our products and services are being offered in multiple languages on multiple continents. As I look back on the past 10 years, there are two principles we’ve put front and center at CSID that I am particularly proud of and that have enabled this incredible growth: our innovation and our company culture.

In the past 10 years, we have redefined what the identity protection industry is. We don’t like seeing instances of identity theft. We don’t like seeing headlines about large-scale breaches. But we are pleased to bring to the table a number of innovative solutions that help address these growing issues. We have helped millions take a proactive approach to monitoring their identities and personal information through our technologies; and we have helped thousands get their lives back after becoming a victim of identity theft or fraud.

This innovation wouldn’t have been possible without the incredible team we have at CSID. We have an environment that fosters creativity and collaboration. We work hard to attract the best talent in Austin, the US and the world. Employees may come for the job, but they stay because they enjoy the culture, the opportunities and the people they work with. I know I do.

For the past 10 years, we have been motivated to be the best at what we do. We will approach the next 10 years with the same mentality. And we will have a lot of fun while doing it.

A Big Announcement

By | April 19th, 2016|Company News|

When I co-founded CSID 10 years ago, data breaches were a growing concern. According to the Identity Theft Resource Center, there were 157 reported breaches in 2005. In 2015, there were 783 – a 398 percent increase in a ten-year period. We’ve seen a number of high profile breaches dominate media headlines – breaches that resulted in the loss of consumer personally identifiable information (PII), company data, intellectual property and more. And with more businesses storing customer data and more consumers sharing personal information online, we don’t expect these headlines to go away any time soon.

This is why today’s announcement of the sale of CSID to Experian is great news not only for our employees and shareholders but also for businesses and consumers. CSID has been providing technologies and services to help consumers and businesses combat identity theft and fraud for 10 years. Our platform supports approximately 10 million users across the globe. Joining with the power and industry leadership of the Experian brand, we anticipate building stronger and ever more compelling services to help consumers and businesses protect and manage their personal data.

You can read more about the acquisition on Experian’s website and we hope to share more in the coming months on what to expect from CSID’s technology and services offerings, and our work with Experian.

Why CSID is One of the Six Breach Notification and Response Services that Matter Most

By | September 23rd, 2015|Business Security, Company News|

In Forrester Wave’s latest report, CSID was identified as one of the top breach notification and response service providers in the market. In the report, six companies were rated on a variety of skills and services, including strategy, offerings, and market presence.

CSID was announced as a strong performer in the space. We are proud to be a recognized leader of global identity protection and fraud detection technologies, tailored for businesses, employees, and consumers. Our products are designed to help safeguard individuals and enterprises, and range from credit monitoring and identity theft insurance provided under policies issued to CSID, to full-service restoration and proactive breach mitigation.

The market is constantly growing and fluctuating with each new breach, malware release, and privacy legislation debate. To remain ahead of changing trends and digital threats, CSID provides unique services to help companies and consumers mitigate their risk.

Identity Management Center
Our fully hosted and managed white label identity protection portal is a welcomed feature for companies. The IMC can be easily tailored to a company’s brand and style needs, and allows the company to have an unrivaled suite of identity protections services to market to their consumers. The management center is seamlessly connected to CSID’s technology suite, and includes enrollment, billing, product selection and migration, and alert and report generation.

Another service that CSID provides is CyberAgent, our proprietary technology that is designed to proactively detect sensitive stolen information and compromised data online. This feature is the only identity monitoring solution designed on an international level to help keep individuals and companies alert to all malicious global activity. CyberAgent provides consumers the ability to react quickly, and take added precautions to protect themselves if needed.

Social Media Monitoring
This fall we debuted CSID’s Social Media Monitoring, a new service that alerts social media users of privacy and reputational risks on any of the four major social networks – Facebook, Twitter, LinkedIn, and Instagram.

The service alerts a user of instances where they are sharing personal information via their social networks which may expose PII and put them at risk for identity theft. It can also alert users of content that was found within their social network profiles that may damage their reputational like foul language, sexual content, and drug and alcohol references.

These are just a few of the unique services that position CSID as a leader in the breach notification industry. To learn more about all our services and capabilities, please visit:

ABJ’s Profiles in Power Winner: CFO Amanda Nevins

By | August 8th, 2015|Uncategorized|

Profile in Power“Don’t be afraid to shoot for the stars. Sometimes the biggest obstacle is believing in yourself. If you can do that, you will be surprised with what you can achieve, and how others will in turn believe in you as well.”

These are words of wisdom from our CFO, Amanda Nevins. On August 7, Amanda was recognized as one of six Women of Influence in Central Texas by the Austin Business Journal during the publication’s Profiles in Power event. Amanda was selected out of numerous entries and 30 finalists.

To say we are proud of Amanda is an understatement. Amanda has been with CSID for four years and during that time she has had a huge influence on our business and employees. Her extensive professional experience and technical vision has helped CSID achieve several years of growth. She has built a finance team that is unparalleled in Central Texas. We would not be where we are today without Amanda’s expertise, professionalism, passion and guidance.

I know Amanda is also a community leader. She gives her time to professional organizations like SKU, a local accelerator created to help support the success of entrepreneurs and their companies, and non-profit organizations such as LifeWorks.

We are very glad to have Amanda on our team. Her achievements inspire everyone at CSID to continue to strive for greater success.

You can read more about Amanda and the other Profiles in Power winners and finalists in the Austin Business Journal.

Tips for Government Employee Data Security After The OPM Breach

By | June 8th, 2015|Breach, Uncategorized|

OPM BreachOn Thursday, June 4, the U.S. Office of Personnel Management (OPM) announced a cybersecurity incident affecting its systems and data that may have exposed the personal information of more than three million Federal personnel. As more information is unearthed about the cause and culprit behind this attack, employees may be wondering what can be done to mitigate the risk of identity theft. As unfortunate cyber security incidents like this are becoming more and more prevalent, it is becoming increasingly imperative for businesses and consumers to take every necessary precaution to protect personal information. In an effort to stay ahead of cyber criminals, we have created a list of precautions consumers should take to protect their identity:

  • Practice safe password habits. Do not reuse your password across multiple sites. Develop a password system that helps you remember the unique passwords you develop for each digital account you own. Passwords should be long, should not include any words found in a dictionary and should vary in character type (include special characters, capitalization and punctuation as password systems allow). Be sure to change passwords every six months and use two-factor authentication whenever possible.
  • Be on the lookout for phishing attempts via email, phone and social media. Be wary of unsolicited phone calls and email messages from individuals asking about personal information. If an unknown individual claims to be from a legitimate organization, verify his or her identity directly with the company.
  • Monitor your identity. Use a service to monitor for suspicious activity of your personal information on the black market. Monitoring services will alert you if your personal information is being shared on the dark web.
  • Keep your devices secure. Do not use public Wi-Fi to connect to the Internet. Make sure to keep all devices up-to-date with anti-virus software.
  • Do not share personal information over email. Do not email sensitive information like your home address, social security number or bank account information.
  • Pay attention to the URL of a website. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (example: .com versus .net).
  • Monitor financial account statements. Immediately report any suspicious or unusual activity to financial institutions.
  • Request a free credit report and review for errors and misuse. Consumers are entitled to one free credit report per year from each of the three major credit bureaus: TransUnion, Experian, and Equifax.
  • Place a fraud alert on your credit file. Let creditors know to contact you before opening a new account in your name.

OPM has partnered with CSID to provide identity protection coverage to affected individuals. If you believe you may have been affected by this incident, please visit for more information.

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